The following options are available for renewing vServers, Root-Servers, Cloud-Servers, Webspaces and Reseller Webhostings:
Option 1 - Prepaid
The prepaid option is chosen by default. Your product must be renewed manually by you via the product page. If no renewal or payment is received by the end of the due date, the product will be suspended. You then have 30 days to reactivate it via the product page. The data as well as the IP address(es) will be retained during this period.
If you would like to have invoices generated automatically or change the billing cycle, you can find out more here: https://www.opusx.io/client/knowledgebase/79/Automatic-invoicing-and-change-of-billing-cycle.html?language=english
Option 2 - Automatic renewal with credit card or PayPal subscription
Activate the automatic creation of the invoice for the product as described in this article so that the automatic renewal works: https://www.opusx.io/client/knowledgebase/79/Automatic-invoicing-and-change-of-billing-cycle.html?language=english
Pay the first or next invoice with PayPal Subscribe and in the future PayPal will automatically debit the amount. Alternatively, you can request customer support to charge your deposited credit card. If the automatic debit fails, the product will be suspended at the end of the due date. You then have 30 days to reactivate the product via the product page by means of a manual payment. The data as well as the IP address will be retained during this period.
Option 3 - Do you want to cancel the product?
vServer, Rootserver, Cloudserver, Webspaces and Reseller Webhostings run out automatically at the end of the term (except for option 2 "automatic renewal") and are deleted after 30 days.
You can also submit a cancellation request via the product page. The product will then be cancelled and deleted either immediately or at the end of the term. (Depending on your choice)
Note: If you create a cancellation request, no remaining amount will be paid out and the product will be deleted directly on the cancellation date.
If you want to remove a cancellation request while the product is still active, please contact our support.
